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DRAFT. This text is a template and has NOT been reviewed by a lawyer. Replace every highlighted placeholder and have it reviewed before you launch. Last updated: 2026-11-10.

Refunds & withdrawal

When we refund automatically

  • Your sentence or username is rejected before you pay: you are never charged.
  • It fails our second check after payment, or our checking service is down: we refund in full automatically and e-mail you.
  • The amount paid does not match, or a duplicate payment from the same person arrived within the cooldown: automatic refund.
  • Refunds go back to your original payment method; your bank may need 5–10 business days.

Your right of withdrawal (14 days)

If you are a consumer in the EU/EEA or UK you have 14 days from payment to withdraw without giving a reason. Paying does not publish your sentence: you publish it yourself afterwards, with the link we send you. So:

  • Before you press Publish: open the link from your payment e-mail and press “Withdraw from purchase”, then confirm. You get the full amount back automatically and an e-mail confirming your withdrawal.
  • When you press Publish you confirm: “Publish my sentence now. I ask you to start the service immediately, and I understand that I lose my right of withdrawal once my sentence is published or placed in the queue.”. From then on the right of withdrawal no longer applies, also while your sentence waits in the queue.
  • This does not affect your other legal rights, for example if we fail to deliver or the service is not as described.

Lost the e-mail? Use the request below with the time of payment and the e-mail you used at checkout, and we will withdraw it for you.

How to ask for a refund or withdraw

Send a refund / withdrawal request

Or write to [YOUR CONTACT EMAIL] / [STREET, POSTCODE, CITY, COUNTRY]. Please include the message ID (every sentence has a “Report” link that contains it), the date of payment and the e-mail address you used at checkout. We answer within a few working days.

To report illegal content use the report form. Terms: terms of service.